Refund policy

1.30-Day Return Window

You may request a return within 30 calendar days after the carrier records delivery. Email support@gearysales.com before sending anything back. Include the order number, item name, reason for the return, and photos when the item is damaged, defective, incorrect, or materially different from the listing. We will review the request and provide return instructions and the authorized return destination, normally within 1-2 business days.

A return sent without prior authorization or to an address not provided in our return instructions can be delayed, refused, or lost. The address on the Contact Us page is not automatically the return destination.

2.Return Condition

To qualify for a standard return, an item must be unused, clean, undamaged, and in substantially the same condition in which it was received, with included parts, manuals, accessories, tags, and original packaging. You must provide proof of purchase. Reasonable inspection is permitted, but signs of pet use, hair, odor, stains, washing, chewing, scratching, assembly damage, missing parts, or misuse can make an item ineligible unless the issue resulted from a verified defect.

3.Items That Cannot Be Returned

The following are not returnable unless they arrived damaged, defective, incorrect, or applicable law requires otherwise:

Custom goods. Personalized, custom-made, or made-to-order products.

Opened consumables. Pet food, treats, supplements, medicines, or other consumable products, if offered.

Hygiene-sensitive goods. Opened goods or items used by a pet that cannot be safely resold.

Misused or worn goods. Items damaged through misuse, improper installation, ordinary wear, or failure to follow instructions.

4.Return Shipping Costs

For a change-of-mind return, an unsuitable size selected by the customer, or another reason not caused by our error, the customer is responsible for the return shipping cost. Use a trackable service and keep the receipt; we are not responsible for a customer return lost before it reaches the authorized destination.

If we confirm that an item arrived damaged, defective, incorrect, or materially different from the listing, we will provide a prepaid return label or another reasonable remedy. Eligible returns are not charged a restocking fee. If a paid expedited shipping upgrade was purchased, that original upgrade charge is not refundable unless the return results from our error or the law requires otherwise.

5.Inspection and Refund Timing

Refunds for approved returns will be issued to the original payment method within 7 business days after the return is received and processed. Please note that your bank, card issuer, or payment provider may require additional time to reflect the refund. Refunds cannot be transferred to a different payment method.

6.Damaged, Defective, Missing, or Incorrect Items

Contact us within 7 calendar days after delivery and keep the item and packaging. Send photos of the product, packaging, shipping label, and the specific issue. If a component is missing, show the complete contents received. After review, we may issue a refund, provide a prepaid return, or offer another appropriate remedy. This process does not limit rights that cannot be waived under applicable law.

7.No Direct Exchanges

We do not process direct exchanges. If you want a different product, color, or size, request a return for the original item. After the return is approved, place a new order for the preferred item. The new order is subject to current price and availability and is charged separately; you do not have to wait for the refund before reordering.

8.Cancellations and Address Changes

Email support@gearysales.com within 24 hours after placing the order to request cancellation or a shipping-address change. Include the order number and requested action. We will make a reasonable

effort, but changes and cancellations are not guaranteed after fulfillment begins or the order ships. If cancellation is no longer possible, you may request a return after delivery if the item qualifies under this policy. A carrier's inability to deliver because the customer supplied an incorrect address is not automatically treated as a product defect.

9.Late or Missing Refunds

First check the original payment account and allow the posting period stated above. Then contact the card issuer or wallet provider because pending credits may not appear immediately. If 10 business days have passed after our refund confirmation and the credit is still missing, email support@gearysales.com with the order number so we can verify the refund record.